FAQ
ORDERS
When will my order ship?
Orders are prepared with care and typically ship within ___ business days. You will receive tracking information once your order is on its way.
Can I modify or cancel my order?
If your order has not yet been prepared for shipment, please reach out through Contact and we will do our best to accommodate changes.
PRODUCTS
What materials are used?
Each piece is created using thoughtfully selected materials chosen to support both beauty and function.
Materials vary by collection and are listed on each product page.
Will my piece look exactly like the photos?
Natural materials may vary slightly in color, pattern, and character. These variations are part of what makes each piece unique.
How should I care for my piece?
Avoid prolonged exposure to moisture, chemicals, and direct impact.
Store carefully when not in use and wipe gently with a soft cloth as needed.
Do the crystals and stones vary?
Yes. Natural materials and crystal placement may show slight variation while preserving the overall design and experience.
SHIPPING
Do you ship internationally?
Shipping availability will be shown at checkout.
How do I track my order?
Tracking information will be sent by email once your order has shipped.
RETURNS
Do you accept returns?
Returns are accepted within 30 days of delivery for unused items in original condition.
Please visit Returns for full details.
What if my item arrives damaged?
Please contact us within 7 days of delivery with your order number and photos so we can make it right.
GENERAL
Will sold out pieces return?
Once a collection is complete, pieces from that release will not return.
Future collections may revisit familiar forms through new materials, tones, and details while remaining distinct to their collection.
Will collections change?
Yes.
Each collection explores a new expression of Avoré through evolving materials, tones, and details.
When a collection ends, the next begins.
Do you offer gift packaging?
Gift options may become available in future collections.